At Hapi we place enormous integrity behind the quality of our products. We work with suppliers who uphold traditional, organic and wildcrafted methods to produce the highest quality whole foods. We prepare these raw ingredients with respect, using methods that enhance the vitality of the ingredients. 

Return Policy:

Please inspect your order once you receive it and notify us immediately if there are any issues. You will be entitled to a return if: 

• In the unfortunate event that you are sent the wrong product, please notify us immediately and we will arrange for the correct product to be delivered free of charge. Should we require the incorrect product to be returned, we will arrange a courier to collect it at our cost.

• If you receive a product that is defective or does not match the description on the website, please allow us the opportunity to replace the product or substitute it with a better product at our cost. We will meet our obligation under the Consumer’s Guarantee Act 1993.

• In the event that an item is unavailable but paid for at the time of ordering, our Customer Services team will contact you to arrange a refund for that item. Refunds are made using the original payment method and back to the account from which payment was originally made.

• If you order a product in error, a refund will be honoured for the product provided it is returned to us within 14 days of receipt, along with the original invoice in a resalable condition, that is, unopened with packaging intact in original condition. This pertains to non-perishable items only. 

Returns procedure

Please email gretta@hapi.nz if you would like to inquire about a refund. In order to be considered under our policy you must communicate with us prior to sending back an order for return. Returned goods that are received damaged will not be considered for a refund.

Please take care to package the product well and return it to:.

Hapī - Returns
45 Hastings Street
Napier 4110

The refund will be for the original amount paid for the product exclusive of freight costs and will be issued within seven working days from date of receipt. Refunds are made using the original payment method and back to the account from which payment was originally made.